Frequently Asked Questions

ORDERS, SHIPPING, & PAYMENTS

HOW QUICKLY WILL I RECEIVE MY SHIPMENT?

If you select standard shipping, you will receive your order within 3-7 business days. If you select the expedited, 2-day option, you should receive your order in two business days. If you’re having trouble receiving or finding your order, please email us at customerservice@mineralifeonline.com, or you can call us at 1-800-303-1376 from 8am-5pm MNT, Monday through Thursday, Friday 9am-1pm.

WHAT ARE THE SHIPPING RATES AND WHERE DO YOU SHIP?

Standard Flat Rate shipping is $3.95 for orders within the 48 contiguous United States. Orders over $40.00 ship FREE within the continental United States. For more information, please read our shipping policy details below. Free shipping applies to standard USPS shipping only.

Please allow up to 3-7 business days from the date of shipment for delivery. Orders over $40.00 ship free within the continental United States. Orders over $60.00 ship free to Canada. (Standard USPS shipping only)

Mineralife will ship your order by USPS (Post Office) or FedEx. Please allow 3-7 business days for delivery, depending on destination. For faster delivery, you can have your order shipped, USPS Priority Mail Express, FedEx Standard Overnight or FedEx Express Saver for an additional charge.

Orders received by 1 PM Mountain Time, Monday – Friday will be shipped the same day, provided that items are in stock. Orders received after 1 PM Mountain Time, Monday through Friday will be processed the next business day

All orders received over the weekend (Friday – Sunday) will not be processed until Monday a.m., and will then be shipped that day.

All shipments to P.O. Boxes and APO/FPO addresses must be shipped via USPS.

WHAT ABOUT INTERNATIONAL SHIPPING?

Mineralife CAN and DOES ship products internationally! Mineralife is however NOT responsible for any customs, taxes, and/or duties levied by foreign customs. Buyer should check with local customs agency about duties and rules before purchasing.

All international orders shipped will be shipped via USPS, First Class and Global Priority or FedEx International Priority or Economy and charged accordingly. Shipping rates are calculated by the USPS (link to http://www.usps.com/) and are based on weight and destination.

I HAVEN'T RECEIVED MY PACKAGE. WHAT SHOULD I DO?

Most packages shipped with our economy option are delivered by your local postal worker. We’ve found that, more often than not, the package is either in the building or with a neighbor. Please take a look around and let us know if you find it. If you haven’t located your order, just contact us at customerservice@mineralifeonline.com, or you can call us at 1-800-303-1376 from 8am-5pm MNT, Monday through Thursday, Friday 8am-1pm, and we’ll take care of you.

WHAT IS YOUR RETURN POLICY?

We love the products we’ve made, and we think you will too. If, after trying them, you find that you’re unhappy for any reason, just let us know so that we can help you return your products within 30 days of receipt for a full refund minus the shipping cost.

HOW DO I CHANGE OR CANCEL MY ORDER?

We try to fill and send your order as quickly as possible, which may limit our ability to add items to your order or prevent a package from shipping. Definitely reach out to us with a specific request, and we’ll do our best to accommodate. You can reach us at customerservice@mineralifeonline.com

DAMAGED PACKAGING OR PRODUCTS

If your package is damaged in transit, please take the following steps:

1) Using a phone, a camera, or a computer device, take pictures of your damaged box and product.

2) Email your photos along with your name and order number to customerservice@mineralifeonline.com

3) A member of our support team will review your photos and then make arrangements for another shipment to be dispatched as soon as possible

MISSING PRODUCT

Here at Mineralife, we take every step possible to ensure your order is filled quickly, accurately, and shipped within a 24-hour shipping cycle [weekends and holidays not included].

However, there are times when errors do occur.

If your order was filled or shipped in error, please contact us through one of these methods: customerservice@mineralifeonline.com or 1-800-303-1376. 

OUR PRODUCTS & SOLUTIONS

Disclaimer: The information contained herein is for educational purposes only. It is not medical advice and is not intended to replace the advice or attention of health care professionals. Consult your physician before beginning or making changes in your diet, supplements, or exercise program, for diagnosis and treatment of illness or injury, and for advice regarding medications.

WHY IS ABSORPTION SO IMPORTANT?

You cannot benefit from minerals unless you can absorb them. The ability of a mineral to be utilized by the body is primarily a matter of size and form. If you get the particle size of the mineral small enough, you not only get the mineral into the body (absorption), but you also get the mineral into the cell (cell assimilation), which is the key to fully utilizing the benefits of mineral nutrients. This can only happen if the minerals are ionic and charged. Even in many solid foods, mineral elements are not free, but firmly bound in the “food matrix” Although stomach acid helps ionize the minerals in foods, a mineral supplement should contain already naturally ionized minerals to be fully absorbed and used by the body.

So in summary factors that influence mineral absorption include the form of the mineral ingested, small particle size, solubility, and the health intestinal tract.

As stated in the Journal of Chiropractic Economics (March 1998), 250,000 pounds of undigested mineral and vitamin tablets and pills are pulled out of the city sewage filters every 6 weeks in Seattle, WA – many of them with the brand names still readable!

WHAT ARE WATER-SOLUBLE LIQUID IONIC MINERALS?

Water-soluble minerals are a unique from of mineral supplement that utilize a new proprietary scientific technology that transforms insoluble minerals (metals) into angstrom-sized water-soluble ionic particles. These liquid ionic minerals are in a form which the body can selectively absorb and utilize.

Mineralife’s angstrom sized particles are 1/10,000th of a micron and bond with the hydrogen molecules in the water to form an ionic solution. The ionic charge is opposite of the charge of the intestinal walls, which allows the minerals to be automatically drawn to the walls of the intestines, and are absorbed at a near 100% absorption rate.

To offer a few real-world examples on the angstrom, a very thin human hair of just 50 microns would be 500,000 angstroms thick. A sheet of paper is about one million angstroms thick, and a credit card is a whopping 8-million angstroms thick.

Mineralife’s process duplicates the dynamic and intricate processes of nature. This produces a mineral nutrition delivery-system in line with nature’s own design. Previously, only plants and nature her self had the ability to reduce minerals (metals) to angstrom sized ionic particles, the form necessary in order to be absorbed and usable by the body.

WHAT IS FULVIC ACID?

Fulvic Acid (not to be confused with folic acid) Fulvic acid is defined as a “humic substance,” meaning that it is a major component of organic matter. Fulvic is a natural organic acid, a component of soil and rock sediments, which is released as organic matter decomposes, or is created through the microbial decomposition of organic materials.  During the process, millions of beneficial microbes are released, enhancing the healthful components of this substance.

Fulvic acid is considered one of the most chemically active compounds in soil and the ultimate “nutrient booster as it contains a variety of beneficial vitamins, minerals, enyzmes and phytochemicals, along with the ability to enhance the bodies’ uptake of these nutrients. Because of its unique combination of nutrients fulvic acid becomes a key component of many bodily processes and a major tool in improving health.

Fulvic as is able to improve how our cells take up nutrients like antioxidants, electrolytes and enzymes, and because of this it has become popular for slowing down aging, improving digestive health, enhancing energy, well being and protecting brain function.

Fulvic Acid has been called one of the most important natural miracles related to life itself, and for good reason!

WHAT MAKES CHD-FA DIFFERENT?

CHD-FA is a potent, pure highly active form of fulvic acid, created by the natural breakdown of organic plant mater in a controlled environment.

Taken directly from the manufacturer’s website;

“CHD-FA is a novel pharmaceutical platform technology and the base active ingredient in many current and planned formulations for the prevention or treatment of a wide variety of medical conditions.

CHD-FA is a safe, non-toxic, water soluble and heat stable ingredient that is manufactured to GMP standards. It is a new, pure, uniform version of an ancient ingredient from nature – environmental fulvic acid. Environmental fulvic acid is derived from the microbial breakdown of plant and animal carbohydrate and has been present in the environment for millions of years.
CHD-FA, however, is environmental fulvic acid but without the environmental contaminants such as heavy metals, herbicide and pesticide residues. It is a safer and more effective form of fulvic acid than that sourced from the environment.

Re-usable evidence such as the proven safety and toxicity data means that CHD-FA can provide the platform technology for a wide range of applications at vastly reduced timeframes and cost.”

WHAT IS MET WATER™?

Part of Mineralife’s dynamic proprietary process, involves the preparation of internationally patented MET Water™ (Magnetic Enhancement Technology). Once the water has undergone a multi step purification process, it is subjected to a series of carefully controlled high voltage negative magnetic fields. Below is a summary for understanding:

Mineralife’s MET Water™ is treated with a series of carefully controlled high voltage negative magnetic fields at specific resonate frequency rates.

Water’s normal polar bonds, are manipulated and changed by these high power magnetic fields, enhancing the waters “energy state” which produces a highly organized structured water.

This results in water that has unique characteristics – it is more fluid (wetter), is a better solvent, has altered solubility and surface tension, hydrates more effectively and whose pH characteristics are different. Magnetic Enhancement Technology structures and changes certain physical characteristics of the water Mineralife uses. This further results in improved mineral ionization in solution and promotes nutrient absorption at a cellular level with improved metabolic efficiency.

WHAT IS THE DIFFERENCE BETWEEN COLLOIDAL MINERALS AND MINERALIFE IONIC MINERALS?

The principle difference is particle size and form of the mineral.

Colloidal essentially refers to a ‘suspended’ particle mixed with water, not bonded to the hydrogen and oxygen molecule itself. Typically, colloidal suspensions measure in size between 1 to 5 microns. Colloidal mineral supplements are essentially small metallic particles floating in water.

Angstrom sized mineral ions on the other hand, are less than 1/10,000th of a micron and bond with the hydrogen molecules in the water to form an ionic solution. This is why they are referred to as ‘water soluble’ and why they are able to enter the individual cells by penetrating the 100 angstrom thick cellular wall of the body’s cells. Angstrom sized Ionic minerals are the size and form in which plants, fruits and vegetables deliver minerals to humans, but the problem is that our commercial crops are highly mineral deficient, even though the plant itself may appear to be healthy.

WHAT DOES IONIC REALLY MEAN?

Plants change the minerals in the soil into an ionic/water-soluble form that makes them useable by the human body. Mineral Ions are angstrom sized (1/10 000th of a micron) and near 100% bioavailable, which means the body only uses what it needs and the remainder leaves the body naturally, lowering the risk of accumulation.

Ionic: Comes from the word ion, which is a single atom or a group of atoms which carries an electrical charge, which is either positive or negative. The positive ions are called “cations” and the negative ions are called “anions”.

Anions: Negatively charged atoms, radicals or groups of atoms which travel to the anode or positive pole during electrolysis. Eg Na+ (sodium)

Cations: Positively charged atoms, radicals or groups of atoms which travel to the cathode or negative pole during electrolysis. Cl- (Chloride) * NaCl = Sodium Chloride = Salt

WHY DO WE NEED MINERAL SUPPLEMENTS?

Minerals are essential for good health. The body utilizes and requires over 80 minerals for complete balanced health. Every living cell depends on minerals for proper structure, function and electrical conductivity. Minerals are needed for the formation of blood, bones and the proper composition of body fluids, healthy nerve function, and proper operation of the cardiovascular system, etc. Almost all enzyme reactions in the body require minerals. Dr Linus Pauling believed that without minerals, even vitamins are useless!

Most of the U.S. population is deficient in essential minerals. According to Senate Document #264 1936 our depleted soils have been strip-mined for over a 100 years. They no longer contain the minerals your body needs, nor do commercial fertilizers used on farmland today. The life-giving minerals that are important to our overall health are no longer obtained from our daily diets alone. This is where Mineralife minerals come in.

CAN I NOT JUST EAT HEALTH AND STILL GET ALL THE NUTRIENTS I NEED?

Probably not; our soils are in poor condition. Because of years of overuse, the soils used to grow our fruits and vegetables, and feed our livestock have been depleted of their natural resources. Plants do manufacture vitamins, but they cannot manufacture minerals; they must uptake them from the soil they’re grown in. Pesticides and harmful chemicals kill the microbes in soil that are necessary for plants to convert inorganics (metallic minerals) to water soluble ionic and therefore usable substances. Without this conversion, plants are unable to take up minerals into their root system and as a result they become mineral deficient…mineral deficient foods create mineral deficient people.

Most farmers only replace 3 out of the 60 to 84 minerals our bodies need to maintain optimal health. And even worse, they are generally replacing these 3 minerals with unnatural man-made chemical versions. According to Dr. Linus Pauling, winner of two Nobel Prizes, “You can trace every sickness, every disease, and every ailment to a mineral deficiency.” This is why it’s so important to take high quality supplements that can help offset the serious nutritional deficiencies created by over processed and nutrient deficient foods.

Even people who believe they are eating a healthy diet can be surprised at the numerous detrimental manufacturing processes used on “natural” foods. For example, grated cheese requires anti-clumping additives to keep it from sticking together in the package. Many whole grain cereals are processed with high heat “extrusion”, which destroys much of the nutrients and renders the amino acids very toxic. Even old fashioned rolled oats are processed at high heat to keep them from clumping together. Many restaurant “homemade” soups start with a chemical, powdered soup base, which is likely to be high in MSG. Practically any pre-packaged food you buy, no matter how “natural” appearing, has been subjected to some sort of processing designed to improve shelf life, flavor, or general marketability of the product—all of which degrade its nutrient value.

I GET PLENTY OF VITAMINS, DO I STILL NEED MINERALS?

The vitamins you get from foods can ONLY be utilized by the body if minerals are present, in the correct ratios, as nature intended. Without minerals, vitamins are useless. It’s like pouring flour into a pan and expecting it to turn into a cake…it simply will not happen unless you provide the other ingredients that cause the necessary metabolic responses. So not only are we mineral deficient, but we are vitamin deficient also because our bodies can’t utilize vitamins sufficiently without ionic minerals. Your body has little chance of maintaining good health if it is consistently deprived of the tools it needs to function properly.

WHAT IS THE CHALLENGE WITH PILL/CAPSULE MINERAL SUPPLEMENTS?

The challenge with most traditional pill and capsule supplements is their complex state. They have usually also been processed with intense pressure, heat, paraffin coatings, and fillers during the manufacturing process. Pills and capsules require significant digestion before any type of effective absorption can take place. Colloidal minerals provide only marginal improvement. Colloidal products are simply a suspension of small metallic “filings” in water. Due to these properties, these supplements enter the body in “complex” forms making it harder for the body to break down and assimilate. The dominant factor is that the mineral must be freed from whatever matrix or compound it is contained within so it can be recognized and absorbed up by the body. The body requires minerals in an ionic state for effective utilization.

For example, water or H2O, consists of two hydrogen atoms attached to one oxygen. We can breathe both hydrogen and oxygen, yet we cannot breathe water. Form is vitally important. Although water contains the individual elements of oxygen and hydrogen, they are not in a form the body can use for breathing. The same is true in supplementation. Although a substance may be present in a compound, it does not mean it can be used. According to the Physicians Desk Reference, only 10-20 of vitamins and mineral in pill form are absorbed by the body compared to 98 for liquid supplementation.

In researching what the body uses and what is found in nature, one finds ionic minerals. These ionic minerals are in a form which the body can selectively absorb and utilize without additional stress on the body.

HOW SOON CAN I EXPECT TO SEE RESULTS FROM YOUR PRODUCTS?

People usually see noticeable differences in energy, sleep, mental concentration, and general well-being in just a matter of days or weeks. More serious illness may take longer for significant results to be realized. Please remember that serious nutritional imbalance is usually the result of years and years of nutritional deficiency, so you must be realistic in your expectations. Correcting mineral deficiency problems that were 20 or 30 years in the making may take some effort. But what is the alternative? Many people find that prescriptions, with all their numerous side effects, are not the quick fix “cure” they thought they would be, and feel that synthetic treatments do nothing to correct the underlying problem. Addressing nutritional deficiency is an ongoing process of feeding your body consistently and conscientiously. We think it’s worth the small effort it takes to give your body nutrition that goes to work on a cellular level where many disease states start.

DO THE MINERALS HAVE TO BE REFRIGERATED?

It is not necessary, in normal use, to refrigerate Mineralife ionic minerals once they have been opened. However like any natural food, they will retain more of their “freshness” if they are refrigerated once they are exposed to air. If you intend keeping a bottle for many months, it would then be better to refrigerate the minerals, a precautionary measure.

WHAT ELSE CAN I DO TO IMPROVE MY HEALTH?

This is a complex issue beyond the scope of a simple answer. We believe that everyone is unique. We each have our own metabolic type and nutritional requirements. Simply however, it is wise practice to increase your consumption of fruits and vegetables. Whenever possible, consume organically grown produce. Pesticides and herbicides interfere with the plant’s ability to absorb nutrients from the soil: Compared to the average conventionally grown tomato, the average organic one contains:

  • 3 times the Potassium
  • 5 times the Calcium
  • 18 times the Magnesium
  • 2000 times the Iron
  • Drink at least 8 glasses of pure clean water.
  • Increase your fiber intake.
  • Supplement with non-metallic ionic Minerals.
  • Supplement with probiotics and digestive enzymes.
  • Exercise at least 30 minutes three times a week.

WHAT IS YOUR VENDOR QUALIFICATION PROCESS?

At Mineralife, Quality Control begins with our process for selecting ingredient and component supplier partners.  We search the globe to find the right partners that can meet our standards.

Factory Business background investigation>> This process includes checking the company’s financial assets and background, investigation into compliance with labor laws and operations compliance issues. We investigate the number of years in business, other products made at their facility, operations to make the ingredient that are outsourced, and frequency of audits, last audit date, and finally, FDA or governmental enforcement actions (includes 483, Warning Letter or other).

Factory Licenses and certifications investigation>> includes documentation of business licenses; ISO 9001, ISO 22000, cGMP, HACCP, HALAL, Organic certifications and Non-GMO certifications along with any other certifications; and adherence to USP-NF monographs and Food Chemical Codex standards.

Onsite Factory inspections>> As part of our supplier partner selection process, we conduct a factory audit, either in person or through a representative of Mineralife. This audit begins with the physical inspection of the plant, onsite interviews and inspection of the factories quality control systems. It also includes the physical inspection of products to be purchased and the taking of samples for analysis by our own QC team.

In-house lab testing>>Product samples are obtained and sent to our Mineralife facility for testing, inspection and product analysis in our in-house laboratory. R&D and test batches are created for conformity to our process methods and desired end use.

Third-party testing >>Product samples are sent to a third party U.S lab for identification, Assay, Heavy Metals testing (lead, arsenic, cadmium and mercury) and microbial testing for total plate count, yeast and mold, E.Coli, Salmonella, Staphylococcus Aureas and Coliforms,  to verify the accuracy of the factories product specifications.

Ingredient Management>> Samples of each batch of ingredient shipped to Mineralife are kept one year past shelf life after finishing the QC process. We have developed a testing program at Mineralife that seeks to ensure that the ingredient manufacturer’s claims of product shelf life and potency are accurate. We continue to monitor ingredient quality long after we have actually used the ingredient. We want to be sure of the long term quality of the ingredients we use and the suppliers we partner with.

Factory requalification>> Our ingredient and component suppliers are required to go through a requalification process every year. We do this to ensure nothing has changed with our chosen supplier that may affect the quality of their products.

Take the Journey

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Choose the minerals that are right for you.

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