Privacy Policy

Mineralife Nutraceuticals LLC understands how important the privacy of personal information is to our customers. This Privacy Policy will tell you what information we collect about you and about your use of our Website. At Mineralife Nutraceuticals  LLC we protect your privacy as if it were our own.

We use the information we collect on the site to make shopping at Mineralife Nutraceuticals LLC possible and to enhance your overall shopping and experience. We do not sell, trade, rent or loan your personal information to others, unless instructed by a court of law. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.

What information do we collect?

  • We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
  • When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
  • Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service at 1-800-303-1376

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To administer a contest, promotion, survey or other site feature.
  • If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include Mineralife LLC. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the “My Account” section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the “My Account” section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue. Please call 1-800-303-1376 or E-Mail customerservice@mineralifeonline.com

 

Terms & Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site is subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Shipping policy

Standard shipping rate is $3.95 for orders within the 48 contiguous United States. Orders over $40.00 ship FREE within the continental United States and orders over $60.00 ship for FREE to Canada. For more information, please read our shipping policy details below. Free shipping applies to standard USPS shipping only.

Please allow up to 3-7 business days from the date of shipment for delivery. Orders over $40.00 ship free within the continental United States. (Standard USPS shipping only)

Mineralife will ship your order by USPS (Post Office) or FedEx. Please allow 3-7 business days for delivery, depending on destination. For faster delivery, you can have your order shipped, USPS Priority Mail, FedEx Overnight or FedEx Express for an additional charge.

Orders received by 1 PM Mountain Time, Monday – Friday will be shipped the same day, provided that items are in stock. Orders received after 1 PM Mountain Time,Monday through Friday will be processed the next business day

All orders received over the weekend (Friday – Sunday) will not be processed until Monday a.m., and will then be shipped that day.

All shipments to P.O. Boxes and APO/FPO addresses must be shipped via USPS.

About International Shipping

Mineralife is NOT responsible for any customs, taxes, and/or duties levied by foreign customs. Buyer should check with local customs agency about duties before purchasing.

All orders shipped outside of the U.S. will be shipped via USPS, First Class and Global Priority and FedEx International and will be charged accordingly. Shipping rates are calculated by the USPS (link to http://www.usps.com/) and are based on weight and destination.

Customs and Duties

Mineralifeonline.com is NOT responsible for any and all packages detained/impounded/or returned to us by the country’s respective Customs Department. It is the FULL responsibility of the customer to ensure that these vitamins and supplements are allowed by their Customs. Customs regulations vary greatly by country. If an item or items are returned to us due to non-compliance issues with your country’s laws and regulations, a refund will be issued for the merchandise only, minus 20 percent of the value of your order as the re-stocking fee, and any other charges incurred such as quarantine fees, shipping fees or warehousing fees assessed by the customs in your country.

International Customers may have to pay import taxes, customs duties, etc. These charges are separate from your shipping charge.

Returns

Mineralife LLC will refund the purchase price for all authorized returns within 30 days of purchase. Please call 1-800-303-1376 or E-Mail customerservice@mineralifeonline.com to authorize in advance of return. Returned products must be unopened and sealed, unless defective. We will not be responsible for shipping and handling on returned items. Orders that are incorrectly placed with Mineralife, or placed in error, will be refunded for the full purchase price, less the shipping charge incurred by Mineralife. Mineralife does not charge a restocking fee. We recommend using UPS, FedEx or some other form of insured mail for returns as we cannot be responsible for items that never make it back to our warehouse.

Items that are older than 30 days will be taken back on an individual basis only. Please contact us to see if you are eligible for a refund.

Back Orders

While we always try to ship orders completely, occasionally back orders do occur. Short term back orders will be filled as soon as they become available. If we are out of an item, we will notify you promptly via email. In addition, we will ship the part of your order that is in stock so you don’t have to wait on your whole order for one item. There is no additional shipping charge if this occurs.

Return to Sender Orders

All orders shipped to addresses incorrectly supplied by the customer will be reshipped at the expense of the customer. The customer will be notified of reshipped packages before reshipping. In regards to orders shipped to the correct address, if delivery is incorrectly refused by the recipient, and the package is returned to sender, the recipient will be responsible for the additional shipping charges to reship the package.

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Mineralife LLC. The collective work includes works that are licensed to Mineralife Nutraceuticals LLC. Copyright 2007, Mineralife Nutraceuticals LLC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Mineralife Nutraceuticals LLC or purchasing Mineralife Nutraceuticals LLC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Mineralif Nutraceuticals LLC or to purchase Mineralife Nutraceuticals LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Mineralife Nutraceuticals LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks

All trademarks, service marks and trade names of Mineralife Nutraceuticals LLC used in the site are trademarks or registered trademarks of Mineralife Nutraceuticals LLC.

Warranty Disclaimer

This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Mineralife Nutraceuticals LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Mineralife Nutraceuticals LLC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Mineralife Nutraceuticals LLC does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

Mineralife Nutraceuticals LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Mineralife Nutraceuticals LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

In the event that a Mineralife Nutraceuticals LLC product is mistakenly listed at an incorrect price, Mineralife Nutraceuticals LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Mineralife Nutraceuticals LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Mineralife Nutraceuticals LLC shall issue a credit to your credit card account in the amount of the incorrect price.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Mineralife Nutraceuticals LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

Mineralife Nutraceuticals LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and are not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Mineralife Nutraceuticals LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Mineralife Nutraceuticals LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Mineralife Nutraceuticals LLC in its sole discretion.

Indemnification

You agree to indemnify, defend, and hold harmless Mineralife Nutraceuticals LLC , its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, Mineralife Nutraceuticals LLC may link to sites operated by third parties. However, even if the third party is affiliated with Mineralife Nutraceuticals LLC, Mineralife Nutraceuticals LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Mineralife Nutraceuticals LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Mineralife Nutraceuticals LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Disclaimer

The products and the claims made about specific vitamins, supplements or other items or procedures on or through this website have not been evaluated by the United States Food and Drug Administration and are not approved to diagnose, treat, cure or prevent disease. The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your physician or doctor or any information contained on or in any product label or packaging. As always, please consult with a licensed doctor or physician before starting any diet, exercise or supplementation program, before taking any medication, or if you have or suspect you might have a problem.